What is the Dog Monitor and why is it better than a regular pet monitor?
The Dog Monitor is an application that helps you monitor your pet while you are away. The pet device is left with your pet in order to capture the audio and other devices are kept with the owner or anyone who is currently looking after the pet. And best of all? No special equipment needed apart from your phone or tablet!
How far should the device be located from my pet?
It is not necessary to place the pet device too close to your pet. Nowadays microphones are designed to receive audio even over a longer distance. So about 2 metres / 7 feet is OK.
How am I alerted that my dog is awake?
You will immediately see whether your dog is sleeping or awake. With a glance of the eye, green means quiet and orange noisy. The display will light up and you will hear the noise from the pet’s room.
What devices and operating systems are supported?
Dog Monitor for iOS works seamlessly on operating system iOS 11 or later.
Can I use several types of device, for example an iPhone as a pet unit and an Android phone as an owner unit?
Sure, feel free to use any devices in any combinations listed above (iPhone + iPhone, Android + Android, Android + iPhone). In order to ensure that Dog Monitor works properly, make sure that pet unit device is plugged into the power source.
How can I pair 2 devices?
Make sure both devices are online. Make sure both devices use the latest app version. On 1st device click CREATE CODE and on 2nd one ENTER CODE. Change your internet network WiFi/LTE if your devices can't pair or use user registration for cloud feature.
How to add 2nd device?
1/ using PAIRING. Use big plus down the main screen or in device setting on 1st device. This will generate the CODE for you. On 2nd device just click on ENTER CODE on the main start page. This will pair 2nd device to your account.
2/ using LOGIN. You have existing account with valid login and password. On 2nd device on the main start page go to login and enter your login and password. This will log-in your 2nd device to you account.
Do I have to buy subscriptions on both devices?
You can use as many devices as you want for a single-family account. You purchase the application on the first device and create a family account. Afterwards you use the same login/password on any other family device or you can pair them by code.
Is it possible to connect more devices at the same time?
Yes, Dog Monitor app supports multi-pet mode as well as multi-owner mode. The number of owner and pet units is unlimited. Not only you can keep an eye on your doggie.
How can I pair my watch?
The monitoring process is not running on the phone. The watch can monitor other children than the phone, or you can monitor your phone with your watch. For now, however, without sound.
Can I use IP camera, ONVIF or HomeKit camera?
You can use ONVIF cameras now instead of iOS/Android child unit. HomeKit cameras will come in Q1 2021. IP cameras will come in 2nd half 2021.
How do I add ONVIF IP camera?
On the main landing page go to settings -> cameras. Use big + on the right upper corner. Search for the camera or add it manually. Follow the instructions.
What to do if I still cannot see my pet unit online?
Check your router and internet connection. Make sure both devices are online. Make sure both devices use the latest app version. Make sure to close all your background programs to release free resources of your device. The app can just stuck so try to close/kill the app by swiping out and starting it again. If the issue is network stability related just reboot your router and check for the internet connection. If it's not stable, switch both units to 3G, 4G, 5G, or LTE.
How does Dog Monitor impact the battery usage of my phone?
The standard battery consumption for iOS devices is 4 % per hour. You will be notified when the battery level on the pet device drops below 10 % or an individually set value so you won't have to worry.
How can I delete my account?
Go to settings -> account. Scroll down and tap on the link "delete the account". Notice: account delete doesn't stop your recurring subscription, you have to cancel it with Apple/Google/PayPal.
How can I cancel the subscription?
Go to app -> click on setings icon/right corner -> click on Account section -> scroll down to Manage subscriptions link and edit your valid subscription settings. Go to app store -> click on your details/right corner -> click on your Apple ID -> subscriptions or contact Apple support.
How do I ask for refund?
For refunds, you have to contact Apple or Google support. They charge you directly and we do not have any access to their systems. We can just see sale's volume anonymously.